As part of consistent handling, customers should understand that we ship only within the United States. In practical terms, standard shipping is free for every U.S. For completeness, order, and tracking information is provided after shipment.
The store follows a practical approach to handling: shipping confirmation and a tracking number are sent to the contact information supplied at checkout. For that reason, customers are responsible for providing a complete and accurate delivery address. For that reason, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
To provide accessible guidance, this section confirms that If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact support@canadapoire.shop or (864) 747-7460. From a customer-service standpoint, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
The store follows a precise approach to guidance: orders are normally processed within 1-2 business days, excluding weekends and U.S. Under this approach, public holidays. In addition, after dispatch, estimated transit time is 4-6 business days. At the same time, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
As part of clear handling, customers should understand that free standard outbound shipping does not reduce the 30-day no-reason return right. As a related point, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. Within the same framework, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Merchant Information
To provide precise service, this section confirms that the customer contact telephone number is (864) 747-7460. In addition, the storefront brand name is canadapooch. As a related point, the complete physical address, which is also the default return address, is 77 Pitt St, Charleston, South Carolina, 29403, United States. Under this approach, the business name is canadapooch. Where applicable, the customer contact email is support@canadapoire.shop.