Frequently Asked Questions
How long does delivery take?
As part of accessible store practice, customers should understand that Order processing normally takes 1-2 business days. Consistently with this rule, Estimated carrier transit after dispatch is 4-6 business days.
Can I return or exchange an item without giving a reason?
The store follows a well-defined approach to handling: Yes. For completeness, a no-reason return or exchange may be requested within 30 days after delivery.
Which payment methods are accepted?
The store follows a clear approach to service: we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. For that reason, Available methods are shown at checkout.
What products do you offer?
For clear service, the applicable standard is this: we offer dog apparel and outerwear, dog boots and paw protection, harnesses, collars, and leashes, cooling gear, dog life jackets and water-safety gear, dog toys, and pet accessories. As a related point, Current availability, product details, options, and prices are shown on each product page.
How can I contact you?
The store follows a careful approach to process: Email support@canadapoire.shop, call (864) 747-7460, or write to 77 Pitt St, Charleston, South Carolina, 29403, United States. Consistently with this rule, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
How can I track my order?
For a accessible account of our process, the relevant position is that when tracking is available, it is sent using the contact information provided at checkout.
When will I receive my refund?
Our commitment to well-defined handling means that after the return is received, inspected, and approved, the refund is issued to the original payment method within 5-10 business days. Under this approach, the bank or card issuer may require additional posting time.
Do you offer free shipping?
The store follows a transparent approach to decision-making: Yes. Under this approach, standard shipping for U.S. Under this approach, orders is free.
Merchant Information
Our commitment to precise handling means that the customer contact telephone number is (864) 747-7460. Under this approach, the storefront brand name is canadapooch. Where applicable, the complete physical address, which is also the default return address, is 77 Pitt St, Charleston, South Carolina, 29403, United States. From a customer-service standpoint, the business name is canadapooch. Accordingly, the customer contact email is support@canadapoire.shop.
Who pays return shipping?
As part of precise process, customers should understand that canadapooch pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.